TERMS & CONDITIONS

Regarding website language, there are notices and disclaimers that will be added automatically on the product pages and checkout. However, we recommend that you consider adding this language to your Shipping Policies, Orders Policies and Terms.

Orders for delivery in USA

If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.

For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink: https://www.accelpay.io/company/terms. PLEASE REGULARLY CHECK THE ACCELPAY WEBSITE TO VIEW THE THEN-CURRENT ACCELPAY TERMS.

• Orders only fulfill to the continental US only.

• Please note we cannot ship to a PO Box.

• Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

Who will ship my product?

• Our product is being shipped by a 3rd party partner (AccelPay's retailer network).

• Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS.

• If your order contains both alcohol and merchandise, they will be sent in separate shipments.

Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.

What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.

• Delivery Attempts: Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.

• Undeliverable Package: If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.

• Recipient Responsibility: The recipient of the undeliverable package will be responsible for paying the following fees:

How much does engraving cost?
Custom engraving is a flat $50 per bottle.

What can I engrave?
Many of our popular bottles can be personalized. You may engrave up to 2 lines, with a maximum of 16 characters per line. Engraving will be placed in the optimal location on the bottle at the retailer’s discretion.
We cannot engrave emojis, accents, or non‑Roman characters. Please proofread carefully—engraving text cannot be changed after the order is placed.

How long does an engraved order take?
Custom engraving orders take up to 10 business days to process before shipping. You will receive a confirmation email with tracking information once the carrier scans the shipping label.

Can I change the shipping address after ordering?
You may change the shipping address any time before the order ships. Once shipped, the address cannot be changed. If the new address is in a different state, product availability may be affected; Customer Support will verify whether the order can be shipped to the new address.

Can I change my engraving message after ordering?
No. Engraving messages cannot be edited after an order is placed. Personalized bottle orders cannot be cancelled. Check your order confirmation email to verify your message. Flor de Cana is not responsible for spelling or typographical errors entered by the customer; engravers reproduce the text exactly as provided.

Can I cancel my order?
No. Personalized bottle orders cannot be cancelled.

What if there’s an issue with my engraving order?
If your order has been fulfilled and there is damaged or missing items, please email Customer Support at support@accelpay.io with a photo of the full shipment and the packing slip so we can address the issue with the vendor.