TERMS & CONDITIONS

Thank you for visiting our website. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection Of Information We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example, to add you to one of our mailing lists.

Cookie/Tracking Technology The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution Of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud that has already taken place. The information is not provided to these companies for marketing purposes.

Commitment To Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Orders are fulfilled by licensed retailers on the Bottle Nexus network.

For order inquiries, please contact the retailer’s customer service directly. You’ll find their contact information in your Order Confirmation email.

To request a refund, simply connect with the appropriate retailer’s customer service dept. All Bottle Nexus affiliated retailers have dedicated customer service teams and they will be happy to assist you.

Returns are handled by individual retailers. Please refer to their return policies for details.

All alcohol orders are processed and fulfilled by licensed third-party retailers on the Bottle Nexus network. The checkout functionality is provided solely for the convenience of our consumers. Flor De Caña does not sell, offer to sell, or solicit sales of alcohol through https://flordecana.com/. Flor De Caña markets it’s alcohol on its website and offer customers a checkout buy button iframe embed to https://flordecana.com/ where customers can buy the product on a licensed retailer site such as ours. The offer to purchase the alcohol ultimately is from the Retailer. If you decide to purchase the alcohol, you make the payment to the Retailer and the Retailer fulfills your order, including the delivery of the purchased alcohol. This arrangement is not meant to facilitate any improper furnishing of inducements by any manufacturer, importer, supplier, wholesaler or distributor of alcohol to any retailer of alcoholic beverages or to facilitate any improper exclusionary practices by any alcohol beverage licensee. This service may be limited or not available at all in some places due to local law or other restrictions.

Shipping is carried through UPS to states where permitted. A signature of a person who is 21 years of age and older is required for delivery. We do not sell to anyone who is less than 21 years of age.

You may track your order on UPS.com and the link provided at checkout. If you experience any issues please reach out to us and we will be more than happy to assist.

Shipping of express orders will abide delivery times set by UPS. Express orders are prioritized by our retailer store but please understand we might be busy to process and ship your orders on the same day we receive your order, so allow up to 3 days for processing and then we will hand it to UPS to handle the rest.

Website Language

Regarding website language, there are notices and disclaimers that will be added automatically on the product pages and checkout. However, we recommend that you consider adding this language to your Shipping Policies, Orders Policies and Terms.

Terms Addition

Orders for delivery in USA.

If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.

For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink: https://www.accelpay.io/company/legal PLEASE REGULARLY CHECK THE ACCELPAY WEBSITE TO VIEW THE THEN-CURRENT ACCELPAY TERMS.

Shipping Policy Additions

Orders only fulfill to the continental US only.

Please note we cannot ship to a PO box.

Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.

Who will ship my product? Our product is being shipped by a 3rd party partner (AccelPay's retailer network).

Orders containing alcohol are fulfilled by licensed 3rd party retailers in the AccelPay network. Retailers use a variety of fulfillment carriers including GLS and UPS.

If your order contains both alcohol and merchandise, they will be sent in separate shipments.

Refund Policy

Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships.

Can I return my order?
Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.

Can I cancel my order?
Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.

Can I get a refund?
We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.

What happens if my order arrives damaged?
If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.

Delivery Standards

Delivery Attempts:
Our delivery service will make up to three attempts to deliver the package to the intended recipient at the provided address.

Undeliverable Package:
If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.

Recipient Responsibility:
The recipient of the undeliverable package will be responsible for paying the following fees:
• If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
• Original shipping cost is non-refundable.
• If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.
Other fees may apply due to order contents.

Orders are fulfilled by licensed retailers on the Bottle Nexus network.

For order inquiries, please contact the retailer’s customer service directly. You’ll find their contact information in your Order Confirmation email.

To request a refund, simply connect with the appropriate retailer’s customer service dept. All Bottle Nexus affiliated retailers have dedicated customer service teams and they will be happy to assist you.

Returns are handled by individual retailers. Please refer to their return policies for details.